29 structured trade modules covering the full NRM2 measurement standard — study, take the quiz, earn your certificate.
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🎙️ Job Role Recording Module
This is your space to record how you do your job — in your own words. We're building a complete picture of every role in the team: the daily routines, the software you use, the frustrations, the ideas for improvement. There's no right or wrong answer. Just be honest and thorough. Record whenever something comes to mind — even a 2-minute voice note helps. The more you add over time, the more useful this becomes.
💡 Prompt Questions
Tap any question to copy it to your note, then record your answer by voice, screenshot or screen video.
Your Role
What is your main job title and what does your role involve day to day?
Do you have a daily routine? Walk me through a typical day from start to finish.
Which departments or team members do you work with most closely?
What decisions do you make independently, and what gets escalated?
Software & Tools
What software and tools do you use every day? List everything — even if it seems obvious.
Do you switch between multiple systems to complete one task? How many screens or tabs is typical?
Is it difficult or time-consuming to find client information? Where do you have to look?
Do you have to check different places to find out if a client has paid? What does that process look like?
What software do you find most frustrating to use, and why?
Improvements & Ideas
What tasks do you do repeatedly that you think could be automated or made faster?
If you could change one thing about how we currently work, what would it be?
Is there information you regularly need that's hard to get hold of quickly?
What do you think a new team member would find most confusing or difficult about your role?
Client & Support (Customer-Facing Roles)
How do clients typically contact you, and through which channels?
How do you look up a client's history or account details? Is that process easy?
Are there too many tags, categories or statuses to manage for each client?
What information do you wish you had at your fingertips when talking to a client?
Record Your Response
Choose how you want to capture your answer. All recordings are saved privately and reviewed only by the On Point management team.
🎙️
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Tap the mic to start recording
📸
Click to select a screenshot or drag and drop it here
📋 Before you record: Open the software or screen you want to show. When you click Start, your browser will ask you to share your screen. Maximum 10 minutes.